Refund policy
Refund Policy
RAHATI FOR BUILDING CLEANING SERVICES Commercial licence number: 1739728 — Dubai, United Arab Emirates
Last updated: 25 September 2026
1. About this policy
This page sets out when money is returned to you and how it reaches you. Cancelling a booking is covered by our Cancellation and Refund Policy, which forms part of our Terms of Use; where that policy and this page differ, that policy prevails.
2. When you are refunded
| Situation | What you get back |
|---|---|
| You cancel before the service | Everything you paid for that booking |
| We cancel, for any reason | Everything you paid for that booking |
| You cancel after work has begun | Everything except the proportion already delivered |
| The work fell below standard, reported within 24 hours | Your choice of a free re-clean or a refund — in full, or in the proportion that reflects the shortfall |
| A package cancelled part-way | The value of the visits you have not used |
| A recurring plan ended early | Everything paid for visits still to come. Visits already delivered keep the discounted price they were charged at — we claw nothing back |
| You were charged twice for the same booking | The duplicate, in full, as soon as we can see it in the record |
3. How the money reaches you
By default, to your Rahati wallet. Credit is added within 3 working days of a refund being approved, it can be spent against any future booking, and it does not expire.
To your card or bank account, on request. Write to info@rahatics.com and we will arrange it manually. Once we have issued a card refund it usually appears within 7 to 14 working days, depending on your bank. Where a card refund is not possible we transfer to a UAE bank account in your name, and we delete the account details you gave us for that transfer once it has cleared.
We never require you to take wallet credit instead of your money back. The wallet is the faster route, not the only one.
4. What is not refunded
- The proportion of a service that was delivered before you cancelled it.
- Wallet credit that was given as a promotion or goodwill rather than paid for — it can be spent, but it is not paid out.
- A booking reported as unsatisfactory more than 24 hours after completion, where we can no longer inspect the work. Write to us anyway; we look at these case by case rather than refusing them by rule.
5. How to ask
Write to info@rahatics.com with the booking number. You do not need to give a reason for a cancellation refund. We reply within 5 working days, and this policy does not limit your statutory rights under UAE consumer protection law.
6. Contact
Customer support: info@rahatics.com
RAHATI FOR BUILDING CLEANING SERVICES Commercial licence number: 1739728 Al Kazim Building, 26 — 28th Street, Hor Al Anz East, Deira Floor 3, Office 302 — Dubai, United Arab Emirates